Retail vs. Online Purchasing: Key Considerations for Above-Ground Pools

When purchasing an above-ground pool, consumers have two primary options: buying from a traditional retail pool store or purchasing online. Online shopping has grown in popularity due to generally lower prices, making it an attractive choice for budget-conscious buyers. However, there are several important factors to consider before making a decision.

Advantages and Disadvantages of Buying Online

The primary advantage of purchasing a pool online is affordability. Online retailers often offer lower prices compared to brick-and-mortar stores. However, there are some disadvantages that many buyers may not anticipate:

• Limited Product Interaction: Unlike retail stores, online purchases rely solely on pictures and descriptions, with no opportunity to see the pool in person before buying.

• Lack of Permit Assistance: Many local regulations require permits for pool installation, and online retailers typically do not provide guidance or support in obtaining them.

• Shipping Challenges: Since online pools are shipped to your location, any missing or incorrect parts can delay installation. Unlike retail stores, where missing components can often be replaced immediately, online orders require additional shipping time. If an installer arrives and a part is missing, they may charge extra for a return visit or, during peak season, delay the installation significantly.

Benefits of Purchasing from a Retail Pool Store

Retail pool stores provide a more comprehensive and guided purchasing experience, offering:

• Permit and Paperwork Assistance: Many retailers help customers navigate the permitting process, ensuring compliance with local regulations.

• Reliable Installation Services: Retailers have established relationships with professional installers who are familiar with their pool models. These installers prioritize customers who purchase through the store, making scheduling more predictable.

Challenges in Finding an Installer for Online Purchases

As a professional installer, my primary responsibility is to service my main retail accounts first. During the busy season, when demand is high, installers prioritize their existing commitments, making it difficult for independent buyers—especially those who purchased from an unfamiliar online retailer—to secure timely installation.

The pool industry operates on a seasonal cycle, experiencing both high-demand periods and slower months. While installers may take on additional jobs during the off-season, securing an installer during peak months can be challenging for those who purchase online without a direct connection to a local retailer.

Ultimately, while online purchases can offer cost savings, the potential challenges—including installation delays, lack of hands-on support, and missing parts—should be carefully weighed against the benefits of purchasing from a retail pool store.